Frequently asked questions

General

How is this different from smart thermostats?

Smart thermostats are designed for residential comfort and energy savings. NueStat is designed for commercial HVAC, with built-in visibility, diagnostics, and control across equipment and zones.

Is NueStat proprietary?

NueStat is not a closed system. It works standalone, can connect to the cloud, and is designed to integrate with other software and control systems without locking customers into proprietary tools or licenses.

How do I see a demo?

You can schedule a live demo with our team to see the platform in action. Use the contact form to get in touch, and we’ll follow up to coordinate.

Products

What types of HVAC systems does NueStat support?

The first NueStat release supports air conditioning and heat pump systems. Support for VAV systems is next, followed by fan coils and exhaust fans, with additional applications planned.

Is NueStat a thermostat or a building automation system?

NueStat installs and operates like a thermostat. It delivers many of the visibility, diagnostics, and control capabilities typically associated with building automation systems.

Who installs NueStat? Do I need a controls contractor?

NueStat is designed to be installed by standard HVAC technicians. No controls contractor or specialized programming is required.

Shipping and returns

When will NueStat ship?

The first production batch is scheduled to ship in June 2026. Early availability will be limited, with broader release to follow.

Do you offer pre-orders or pilot programs?

Yes. Pre-orders are currently being accepted for a limited time. For pilot programs, please reach out to our team directly to discuss availability.

What is your return policy?

NueStat is covered by a standard manufacturer’s warranty. Warranty details and terms will be provided with the product at the time of shipment.